Privacy Policy

Veloxi EXIM (“we”, “us”) respects your privacy. This policy explains how we handle personal data collected through this website, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Who we are

Veloxi EXIM, Hall No 1-1, Basement Floor, Nilkanth Plaza, Kiran Chowk, Yogi Chowk to Kargil Chowk Road, Punagam, Varachha, Surat, Gujarat 395010, India. GSTIN: 24CQPPM5976A1ZK. Contact: veloxiexim@gmail.com / +91 97120 59288.

2. Data we collect

• Identity and contact data you send through the contact form or email (name, email, phone, message).
• Technical data such as IP address, browser type, device type and pages visited, if server logs or analytics are enabled.
• We do not collect payment card details on this website. Orders are placed on Amazon.in, which processes payment under Amazon’s privacy notice.

3. Purpose and lawful use

We use personal data to respond to enquiries, handle grievances, improve the website, and meet legal obligations. We process data with your consent (when you submit a form) or for legitimate uses such as security and legal compliance.

4. Sharing

We do not sell personal data. We may share it with service providers who host this site, with professional advisers, or with authorities if required by Indian law. Amazon purchases are governed by Amazon.in policies, not this site’s checkout.

5. Retention

Enquiry emails are kept only as long as needed to complete the request and any legal record-keeping, then deleted or archived securely.

6. Your rights (DPDP Act)

You may request access, correction, erasure of data no longer needed, and withdrawal of consent, and you may nominate another person to exercise rights in case of death or incapacity. Write to the Grievance Officer listed on the Grievance Redressal page.

7. Security

We use reasonable security practices appropriate for a small business website, including HTTPS on the live server. No method of transmission is completely secure.

8. Children

This site is intended for adults. We do not knowingly collect data from children under 18.

9. Cross-border transfer

If our host or email provider stores data outside India, we will do so only as permitted under applicable law.

10. Changes

We may update this policy. The “Last updated” date will change when we do.