Return and Refund Policy

This policy is published to meet Indian e-commerce transparency expectations, including the Consumer Protection (E-commerce) Rules, 2020, for goods we sell as Veloxi EXIM on Amazon.in.

1. How to return

Most marketplace items can be returned within 30 days of delivery, unless the listing is marked non-returnable. Start the return from Amazon’s Online Return Centre or Your Orders.

2. Eligible reasons

• Damaged, defective or wrong item received.
• Item substantially not as described.
• Size/fit or change-of-mind where the Amazon listing allows it.

3. Non-returnable items

Products that Amazon marks as non-returnable (for hygiene, customisation or other listing rules) cannot be returned except where the law requires a remedy for a genuine defect.

4. Refunds

Refunds are issued by Amazon to the original payment method after the return is received and inspected, in line with Amazon’s refund timelines. We do not collect payment on this website, so we cannot refund a card charge from this site.

5. Replacements

If a replacement is offered on the listing and stock is available, Amazon will process it. Otherwise a refund is issued.

6. A-to-Z Guarantee

If an Amazon-fulfilled or merchant-fulfilled order is not resolved, you may use Amazon’s A-to-Z Guarantee as described on Amazon.in.

7. Consumer rights

Nothing in this policy affects your statutory rights against defective goods under the Consumer Protection Act, 2019.